AML & KYC Policy

CrownPlay is committed to preventing the Platform from being used for money laundering, terrorist financing, fraud, sanctions evasion, or other financial crime. This Policy describes the controls we apply to users, deposits, gameplay patterns, and withdrawals (redemptions of Crowns to cryptocurrency).

This Policy forms part of our Terms of Service. Failure to cooperate with verification may result in restricted or closed accounts and delayed or denied withdrawals.

We apply a risk-based approach consistent with FATF-style expectations for virtual-asset related activity. Higher-risk indicators trigger Enhanced Due Diligence (EDD). Risk factors include, without limitation:

• Jurisdiction of residence or access;
• Deposit / withdrawal velocity and volume;
• Mismatch between deposit source wallets and withdrawal destinations;
• Use of mixers, high-risk chains, or sanctioned addresses (where screening is available);
• Bonus abuse, multi-accounting, or collusive patterns;
• Incomplete, inconsistent, or forged identity information;
• Politically exposed person (PEP) or adverse media hits.

Depending on activity and risk, we may require:

1. Basic CDD — valid email, account credentials, and technical/geolocation signals at registration.
2. Standard KYC — government photo ID, liveness/selfie check, and (where required) proof of address via our verification provider (e.g. Didit). Typically required before significant withdrawals or when risk thresholds are reached.
3. Enhanced Due Diligence (EDD) — source of funds / source of wealth evidence, additional identity documents, wallet ownership proofs, employment/wealth explanations, and extended review timelines for high-value or suspicious activity.

We may request KYC at any time — including before first withdrawal, after cumulative thresholds, or upon suspicion. Gameplay or withdrawals may be paused until checks complete.

• Government-issued passport, national ID card, or driver’s license (as accepted by the KYC vendor);
• Proof of address dated within an acceptable recent window (utility bill, bank statement, etc.);
• Selfie / liveness aligned with ID;
• Additional documents reasonably requested for SoF/SoW.

Documents must be clear, unaltered, and belong to the account holder. Providing false or third-party documents is prohibited and may be reported to authorities.

We monitor deposits, bets, transfers (tips/rain), and withdrawals for unusual patterns, such as:

• Rapid deposit-withdraw cycles with little or no genuine play (“pass-through”);
• Structuring amounts to avoid thresholds;
• Many small accounts funded from related wallets;
• Withdrawal requests inconsistent with deposit history or KYC profile;
• Attempts to circumvent geo-blocks or sanctions controls.

Automated fraud scoring may delay payouts for manual review. We may require 1x (or higher) wagering of deposited value before withdrawal where needed to mitigate pass-through laundering risk, as stated in product rules.

You may not use CrownPlay if you are subject to sanctions, on a denied-party list, or acting for a sanctioned person/entity. We may screen names, jurisdictions, and blockchain addresses and freeze or reject activity that appears to violate sanctions law.

• Supported assets/networks are limited (e.g. LTC, SOL, XRP, DOGE) and may change;
• Deposit addresses are derived per-user; sending from third parties does not create entitlement for those third parties;
• We may require withdrawals to a previously used or verified wallet;
• On-chain screening may be applied to receiving addresses where enabled;
• Irreversible blockchain transfers remain your responsibility once broadcast after approval.

Suspicious activity may be escalated to our compliance / risk function. Where legally required, we file reports with competent authorities and will not “tip off” users about such reports. We may freeze funds and preserve records without prior notice when mandated.

KYC files, transaction ledgers, and investigation records are retained for at least the period required by applicable AML laws (commonly a minimum of five years after the relationship ends or the transaction date), even if you request account deletion — processing will be limited to compliance purposes.

• Provide accurate information and respond to verification requests promptly (typically within 7 days for initial reply, and complete within timelines we specify, often up to 30 days);
• Only use wallets you control;
• Do not deposit funds derived from crime;
• Do not allow others to use your account;
• Notify us of material changes to identity or contact details.

Compliance questions: legal@crownplay.gg. Account verification status: support@crownplay.gg or the verification section in your profile.