Responsible Gaming Policy

CrownPlay wants entertainment to stay entertainment. Cryptocurrency gaming involves a real risk of financial loss. Crowns (CR) used for real wagers can be lost. Gold Coins (GC) are for fun only and are not redeemable, but time spent playing still matters for wellbeing.

We are building and expanding player-protection tools. Some controls are available today via support; additional in-product limit and self-exclusion workflows will continue to be rolled out. This Policy explains principles, warning signs, and how to get help.

The Platform is 18+ (or higher where local law requires). Underage gambling is strictly prohibited. We may request age/identity verification and close underage accounts. Parents and guardians should use device-level controls and password hygiene to prevent minor access.

• Only play with money you can afford to lose;
• Set a budget and time limit before you start — and stick to it;
• Do not chase losses;
• Do not play when upset, impaired, or under the influence;
• Take regular breaks; balance gaming with other activities;
• Remember that outcomes are random (provably fair does not improve your expected value);
• Keep GC social play separate from CR bankroll decisions.

Seek help if you notice that you:

• Spend more time or money than planned;
• Borrow money or sell assets to play;
• Hide play from family or friends;
• Feel anxious, irritable, or depressed about gambling;
• Neglect work, school, or relationships;
• Repeatedly fail to stop or cut down;
• Use gambling to escape other problems.

Contact support@crownplay.gg to request:

• Deposit / spend limits (daily, weekly, monthly) on CR purchasing power;
• Loss limits over a chosen period;
• Session / reality-check reminders;
• Cooling-off (short temporary lock, e.g. 24–72 hours);
• Self-exclusion for a longer period (e.g. 6 months, 1 year, or permanent). During exclusion we will block login/play to the extent technically feasible and will not market gaming offers to you.

We may also apply protective restrictions ourselves where risk signals or compliance duties require it (including KYC holds and withdrawal reviews). Account limits stored on your profile may be used by operations when processing such requests.

Note: Third-party game iframes and multiple devices can complicate enforcement; you remain responsible for not circumventing protections (including via new accounts, which is prohibited).

1. Configure self-exclusion directly in your Profile > Responsible Gaming settings tab, or email support@crownplay.gg.
2. Select your desired control: 24h to 30 days (Cool-Off), 6 months to 5 years (Definite Self-Exclusion), or Permanent Self-Exclusion.
3. Exclusions and cool-offs are strictly irreversible and non-cancellable during their active term. Your active sessions will be terminated immediately.
4. Circumvention checks (including creating new accounts with matching IP or device fingerprints) are strictly prohibited and automatically blocked.
5. Any unencumbered, withdrawable balance may be withdrawn at any time during an exclusion by contacting support@crownplay.gg.
6. Upon expiration of a temporary self-exclusion, a mandatory 24-hour reflection cooldown protocol applies before account re-activation can be requested.

If you need professional support, contact local health services or reputable international resources such as:

• GamCare — confidential emotional support and advice
• BeGambleAware — information, guidance, and support
• Gamblers Anonymous — peer support meetings and fellowships
• Gambling Therapy — global online multi-lingual support
• Gamban — cross-platform gambling blocking software
• BetBlocker — free, non-profit gambling website blocker
• National helplines in your country (search your government or health ministry site for “gambling help”)

CrownPlay does not operate these services and is not responsible for their content; links are provided for convenience.

We aim not to target marketing at self-excluded or clearly vulnerable players. You can opt out of promotional emails at any time. Bonus design should not encourage chasing losses; promotion abuse and harmful play patterns may lead to bonus removal or protective account action.

Support and moderation staff are instructed to treat responsible-gaming requests seriously, escalate distressed players, and avoid pressuring users to deposit or continue play.

Responsible gaming requests: support@crownplay.gg with subject line “Responsible Gaming — [Your Username]”. Include the control you want (limit type/amount/period or exclusion duration). We will confirm when the restriction is active.